SHIPPING & RETURNS
SHIPPING POLICY
Welcome to Tom's Bees Shipping & Returns section. Here, we want to ensure that you are well-informed about our shipping methods, packaging, and associated costs. We believe in transparency and aim to build trust with our customers by providing clear and concise information about our shipping processes.
Feel free to reach out to us if you have any questions or need further details.
Our Shipping Policy
We aim to dispatch all orders within 1-2 business days. Once your order has been dispatched, you will receive a confirmation email with tracking information. Please note that shipping times may vary depending on your location.
We take great care in packaging our products to ensure they arrive in perfect condition. Our packaging materials are eco-friendly and sustainable, aligning with our commitment to the environment.
Shipping Costs
We offer competitive shipping rates and strive to provide the best value for our customers. Shipping costs will be calculated at checkout based on the weight of your order and your location.
We appreciate your support and look forward to serving you with our premium honey and handmade products.
RETURN & EXCHANGE POLICY
At Tom's Bees, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please reach out to us within 14 days of receiving your items to discuss available options.
Our Return & Exchange Policy
We accept returns and exchanges for items that are in their original condition and packaging. Please note that we are unable to accept returns of perishable goods such as honey.
To initiate a return or exchange, please contact our customer support team with your order details. We will guide you through the process and ensure that your concerns are addressed promptly.
Refunds and Exchanges
Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.
We strive to provide a seamless experience for our valued customers and are committed to resolving any issues in a timely manner.